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CRG on Washington Post: Curbside pickup is here to stay, and retailers are going all-in
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As seen in The Washington Post
With inflation causing consumers to change their spending habits, major retailers are leaning into “omnichannel” shopping options to draw in customers
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“As in-store shopping meaningfully returns, retailers now have to start comparing the cost of curbside fulfillment using additional labor to in-store purchases,” he said, adding that Sam’s Club’s move could be used “as a way to [incentivize] consumers fully back into stores.”