Abhinav ChandraManaging Director
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ABOUT
With over 15 years of experience leading corporate transformations in the Retail and Consumer sector, Abhinav has a record of improving end-to-end customer experiences, accelerating revenue and driving profitability. Abhinav has deep expertise in and passion for using digital and omni-channel experiences to drive growth, devising new operating models for the digital age, building best-in-class customer experiences, and using AI and big data to drive automation that improves customer experience, sales and profitability.
PRIOR EXPERIENCES
- Head of Customer Experience (Worldwide), Amazon
- Head of Women’s Clothing (US), Amazon
- Associate Partner, McKinsey & Company’s Retail and Consumer Practice
PERSONAL PASSIONS
- Listening to rock and metal music. Love seeing live band performances
- Playing and watching soccer and cricket; nowadays play with my daughters
- Reading about philosophy and economics
EXPERTISE
Sector:
E-Commerce/Digital, Fashion, Softlines
Functional:
Digital driven growth; Category Management and Merchandising; End-to-end customer experience, AI driven automation
EDUCATION
Stephen M. Ross School of Business, University of Michigan, MBA
Birla Institute of Technology and Sciences, Civil and Electrical & Instrumentation Engineering