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Abhinav ChandraManaging Director

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With over 15 years of experience leading corporate transformations in the Retail and Consumer sector, Abhinav has a record of improving end-to-end customer experiences, accelerating revenue and driving profitability. Abhinav has deep expertise in and passion for using digital and omni-channel experiences to drive growth, devising new operating models for the digital age, building best-in-class customer experiences, and using AI and big data to drive automation that improves customer experience, sales and profitability.


  • Head of Customer Experience (Worldwide), Amazon
  • Head of Women’s Clothing (US), Amazon
  • Associate Partner, McKinsey & Company’s Retail and Consumer Practice


  • Listening to rock and metal music. Love seeing live band performances
  • Playing and watching soccer and cricket; nowadays play with my daughters
  • Reading about philosophy and economics

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