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Special Report | CRG Dissects Zara’s Newest Flagship Store

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Together they discuss at length:

  • Zara’s scan-pay-go system
  • Zara’s use of RFID throughout the store, particularly in the design of the fitting rooms
  • Zara’s parcel robot for easy package pickup
  • And more!

Net/net, June and Joanna agree — the Zara store is one store from which every retailer could learn some valuable lessons on where to allocate their budgets when it comes to driving in-store innovation.

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