As seen in Chain & Drug Review
As the world emerges from several years of “pandemic living,” there are profound changes in customer preferences and purchasing behaviors on the horizon.
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While some pandemic-induced trends, like buy online pick up in store (BOPIS) and ultra-fast delivery, appear to be here to stay, we see other behaviors shifting closer to a pre-pandemic normal, such as the desire to shop in-store and the value of customer service and consultative selling.