The majority of consumers intend to stick with the changed shopping behaviors they made during the pandemic – there is no return to normal, this is the new normal.
In February and March 2022, the A&M Consumer and Retail Group conducted a survey to understand how consumers’ sense of optimism and desire to shop has changed since the Fall.
Our survey points to continued challenges for retailers this Summer – most pandemic-driven changes in shopping behavior remain and inflation is a growing concern for consumers.