The A&M Consumer & Retail Group’s June DeFabio and Joanna Rangarajan join Chris Walton and Anne Mezzenga to share their expert consultant opinions on what other retailers should takeaway from Zara’s newest flagship store in Madrid.
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Together they discuss at length:
- Zara’s scan-pay-go system
- Zara’s use of RFID throughout the store, particularly in the design of the fitting rooms
- Zara’s parcel robot for easy package pickup
- And more!
Net/net, June and Joanna agree — the Zara store is one store from which every retailer could learn some valuable lessons on where to allocate their budgets when it comes to driving in-store innovation.